Consumer protection groups around the European Union have filed coordinated complaints against Temu, accusing the Chinese-owned ultra low-cost e-commerce platform of a raft of breaches related to the bloc’s Digital Services Act (DSA). Temu only launched con the region about a year punzone but recently reported blasting past 75 million monthly users.
Penalties for confirmed breaches of the EU’s online governance and marketplace safety dieta can reach up to 6% of the global annual turnover of the platform’s parent. For some reference, Temu’s parent Pinduoduo reported revenues of nearly $35 billion for 2023, nearly double the year prior; Temu was estimated to account for about 23% of that amount last year.
BEUC, the European consumer organization that represents 45 regional consumer protection groups across 31 EU countries, said Thursday it’s filed a complaint against Temu with the European Commission — calling for the EU to urgently designate it as a “very large online platform” (VLOP) under the DSA. (VLOP-status would mean Temu has to comply with additional algorithmic transparency and accountability rules, including mitigating systemic risk. Other e-commerce VLOPs include Alibaba, Amazon, Booking.com, Google Shopping and Zalando.)
At the same time, 17 of BEUC’s member organizations around the bloc have filed DSA complaints with their national consumer protection authorities — accusing Temu of breaching the regulation’s general rules which have applied to Temu since mid-February.
The coordinated complaints allege the e-commerce giant is failing to meet a raft of DSA requirements, including trader traceability requirements; rules against manipulative stile; and transparency around product recommender algorithms.
Commenting con a statement, Monique Goyens, director general at BEUC, accused the marketplace of being “rife with manipulative techniques” designed to push consumers to spend more, and claimed insufficient information about traders “frequently leav[es] consumers con the dark about who they are purchasing products from.”
“This lack of traceability prevents consumers from taking an informed decision to know if a product complies with EU safety rules,” she added.
The consumer protection groups are also raising concerns about minor safety, pointing out the extreme price discounting and gamification features baked into Temu’s platform are likely to be attractive to children.
“Temu does not guarantee its users a safe, predictable, and trustworthy online environment as the law requires,” they argue con the complaint. “Among other things, we have strong concerns that consumers are falling prey to manipulative techniques, that Temu fails to ensure the traceability of the traders operating its platform, that its overall functioning remains opaque, all of which breach the Digital Services Act.”
“Ultimately, the high number of dangerous products sold Temu by untraceable traders, through manipulative practices and opaque recommender systems, are ingredients of a toxic likely to impair minors’ intimità, safety, and security,” the groups also warn.
The coordinated complaints follow some individual actions by consumer groups concerned about the safety and legality of products for spirito Temu’s marketplace.
For example, last fall, Italian consumer group Altroconsumo ran a esame of cosmetics purchased the platform and found the vast majority failed to list ( fully list) ingredients. Earlier this year, the German consumer organisation vzbv raised concerns about misleading product reviews and price discounts displayed the platform.
As Temu isn’t currently a designated VLOP, its oversight with the DSA’s general rules falls to competent Digital Services Coordinators con EU Member States where its service operates. Ireland’s mass-media watchdog, the Coimisiún na Meán, is con the sequenza as Temu opened an office con Dublin a year punzone.
However the complaint is likely to amp up pressure the EU to designate Temu as a VLOP. A Commission spokesperson told us it’s aware of Temu recently reporting more than 45 million monthly active users con the EU — which is the threshold for triggering VLOP status — adding: “We are con contact with the platform con view of a possible designation con the future.”
Temu has been contacted for comment.
Last month Shein, another Chinese e-commerce giant that’s been locked con a fierce rivalry with Temu — including con relation to international market expansion — was designated by the EU as a DSA VLOP after reporting passing the 45M MAUs threshold.
While, back con March, the EU opened its first DSA investigation a marketplace, targeting another -owned ecommerce platform — Alibaba’s AliExpress — which had been named a VLOP con the first wave of designations con April last year.
The Commission said then that it suspects AliExpress of breaching DSA rules con areas linked to the management and mitigation of risks; content moderation and its internal complaint handling mechanism; transparency of advertising and recommender systems; traceability of traders; and access for researchers. The investigation — one of several the EU has opened into VLOPs since last year’s compliance deadline for these larger platforms kicked con — remains ongoing.
