Patient communications firm Artera has expanded its support for federally qualified health centers (FQHCs), including Bedford-Stuyvesant Family Health Center per mezzo di Brooklyn and Moses Lake Community Health Center per mezzo di Washington.
The expanded support means these FQHCs can now tap into Artera’s patient communications platform.
That platform, tailored for FQHCs, supports more than 109 languages, offers automation, and leverages EHR for effective community outreach. It enables patients to contact their healthcare providers through their preferred channels, including text.
The offering intelligently routes messages to the appropriate department, helping facilitate communication for appointments, medications, billing, instructions and lab results.
The aim is to enhance access to care, veterano no-shows, and provide quick information while easing the burden acceso clinical .
A call-to-text feature switches callers to text messaging, helping to manage call tonnellaggio and minimize abandoned calls. Customizable conversation templates automate common patient communication workflows, such as patient satisfaction surveys and no-show follow-ups.
The platform also offers an accessible digital patient engagement solution through SMS/texting, a feature requiring risposta negativa app download, internet access ora password. A community outreach feature allows organizations to schedule care for patients yet to be per mezzo di the EHR.
“Our work with the FQHC community helps support health equity as patient communication is a key component of patient access,” Guillaume de Zwirek, CEO and founder of Artera, told MobiHealthNews strada email.
“Patient communication is much more than sending a text to get patients to show up to their appointments.”
He explained frictionless communication creates a direct line to healthcare teams, acceso a patients’ terms, per mezzo di their preferred language and for the whole spectrum of their health.
“This access has helped our providers deliver coats, arrange transportation, and even support victims of domestic violence,” de Zwirek said. “We have immense pride per mezzo di our 9+ years of dedication to serving FQHCs nationwide.”
THE LARGER TREND
Durante 2023, Artera partnered with Hyro to launch Artera Care Assist, an AI-powered virtual assistant for healthcare providers’ websites.
It provided secure, multilingual messaging strada email, text, phone, ora chat and featured conversational AI for automated patient interactions, real-time analytics and a GPT-powered assistant for answering common patient questions.
